Refund Policy

You may request a full refund within 7 days of your original payment date. Requests made after this window are not eligible for a refund, except where required by applicable law.

• Service packages where substantive work has not yet begun within the refund window.
• Duplicate or accidental payments (charged twice for the same order).
• Payments where the order could not be fulfilled by us.

• Requests made more than 7 days after payment.
• Completed or substantially delivered work (launched websites, elapsed ad-management periods).
• Third-party costs already incurred on your behalf (for example, ad spend paid to Meta or Google).
• Discounts or promotional credits — refunds, where granted, are calculated on the amount actually paid.

Email support@velquora.in from your purchase email address with your invoice number and the reason for the request. We will confirm eligibility within 2 business days.

Approved refunds are issued to the original payment method (UPI, card, or netbanking via our payment processor) within 5–7 business days of approval. Processing times of your bank or UPI provider may add further delay. You will receive a confirmation email once the refund is initiated.

Requesting a refund does not delete your account or personal data. If you also want your personal data erased, email support@velquora.in citing your right to erasure — see our Privacy Policy (DPDP Act, 2023) for details on your data rights, retention for accounting records, and grievance redressal.

We may update this policy from time to time. The “Last updated” date above reflects the latest revision. Purchases are governed by the policy in effect on the payment date.